{"id":11,"date":"2026-07-29T16:22:10","date_gmt":"2026-07-29T16:22:10","guid":{"rendered":"http:\/\/tizwide.cluster131.hosting.ovh.net\/?page_id=11"},"modified":"2026-08-12T09:08:07","modified_gmt":"2026-08-12T09:08:07","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/alinetaureau.shop\/fr\/refund_returns\/","title":{"rendered":"Shipping, Refund &#038; Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4689881d e-flex e-con-boxed e-con e-parent\" data-id=\"4689881d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d92f58a elementor-widget elementor-widget-text-editor\" data-id=\"4d92f58a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Because all our streetwear apparel (t-shirts, hoodies, and raglans featuring custom DTG prints and embroidery) is produced uniquely to order via our print-on-demand fulfillment partners, <strong>we do not offer standard returns, cancellations, or refunds for change of mind, wrong size ordered by mistake, or buyer&#8217;s remorse<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, your satisfaction is extremely important to us. If your item arrives damaged, defective, or if there is a clear error on our part (such as a misprint, a damaged garment, or the wrong item\/size delivered compared to your order confirmation), we will gladly arrange a free replacement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a replacement due to a defect or error, you must contact us within <strong>14 days<\/strong> of receiving your order with clear photos showing the issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping : Delivery Times &amp; Customs Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Since each garment is custom-printed and embroidered specifically for you, please allow a standard production and delivery timeframe of approximately <strong>10 to 15 working days<\/strong> for your order to reach your doorstep.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Free Worldwide Shipping<\/strong><\/p>\n<p>We offer free worldwide standard shipping on all orders. The price you see at checkout is the final price for the garment and its journey to your door.<\/p>\n<p><strong>Customs &amp; Import Duties: The Deal<\/strong><\/p>\n<p>We hate hidden fees as much as you do. When you place an order, our system automatically calculates and pre-pays the standard import taxes to ensure your package sails smoothly through borders in 95% of cases.<\/p>\n<p>However, please note that international shipping legally operates on a DDU (Delivered Duty Unpaid) basis. What does this mean for you? While we handle the standard upfront taxes, local customs authorities (especially following recent legal changes in the US and EU) can sometimes be unpredictable and apply additional, arbitrary processing fees or surcharges once the package reaches your country.<\/p>\n<ul>\n<li>If your local customs office decides to slap an extra fee on your package, you (the buyer) are responsible for covering it. We have zero control over these random government surcharges.<\/li>\n<li>If you refuse to pay a local customs fee and the package is abandoned or destroyed, we cannot issue a refund.<\/li>\n<\/ul><\/br>\n<p>We keep our shipping free and pre-pay what we can to give you a bulletproof experience, but please be aware of your own country&#8217;s import laws.<\/p>\n<!-- \/wp:paragraph \u2014><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\"><\/span>\n\n<h2 class=\"wp-block-heading\">Replacements for Defective or Incorrect Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We only replace items if they are defective, damaged upon arrival, or incorrect. If you need to request a replacement for an eligible issue, please send us an email via our Contact Form with your order number. We will reach back to you so you can send us the photos of the defect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please do not send your purchase back to the manufacturer or fulfillment partner directly unless instructed explicitly by our customer support team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We do not support traditional exchanges (e.g., swapping a t-shirt for a different size because it didn&#8217;t fit as expected). Please carefully check our sizing charts provided on the product pages before placing your order to ensure the best fit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us via the About Page Form for any questions related to order issues, defects, or replacements.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Overview Because all our streetwear apparel (t-shirts, hoodies, and raglans featuring custom DTG prints and embroidery) is produced uniquely to order via our print-on-demand fulfillment partners, we do not offer standard returns, cancellations, or refunds for change of mind, wrong size ordered by mistake, or buyer&#8217;s remorse. However, your satisfaction is extremely important to us. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/alinetaureau.shop\/fr\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alinetaureau.shop\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alinetaureau.shop\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alinetaureau.shop\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alinetaureau.shop\/fr\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":6,"href":"https:\/\/alinetaureau.shop\/fr\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":848,"href":"https:\/\/alinetaureau.shop\/fr\/wp-json\/wp\/v2\/pages\/11\/revisions\/848"}],"wp:attachment":[{"href":"https:\/\/alinetaureau.shop\/fr\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}